BAD BAD BAD CUSTOMER SERVICE EXPERIENCE

I have just spoken to Lungelo who was beyond rude & refused to assist me.I called the call centre earlier on the day to ask for my account to be unblocked as I have not used it for months.I was told by the person that assisted me advised that my account is now active and I need to go in store to get a card since mine was damaged.In the Tygervalley Foschinj store a call was made to customer service to assist me with acquiring this card.I spoke to this Lungelo girl that told me she won't assist and I need to ago back to the store tomorrow as the person that assisted me before is not in store. I told her I dnt hv time for that and she should tell me why she can't assist. She told me my account was not supposed to be unblocked if I did not have my card. I told her she should not make her problem mine since I received confirmation earlier on that all is in order with my account. When I asked for her supervisor SHE REFUSED, SHE REFUSED TO PROVIDE ME WITH HER SURNAME, SHE REFUSED TO ASSIST ME AND KEPT ON REPEATING HERSELF THAT I MUST HAND THE PHONE TO THE STORE CONSULTANT.I ASKED FOR HER SUPERVISOR AGAIN AND SHE REFUSED Iam so ****ed off,i cannot believe this is how you value ur customers