Bad attitude towards seniour citizen

To whom it may concern<br> <br> Again the TFG don't aim to please their loyal customers. My mother who is a pensioner went to Donna Clare on Saturday to pay her account, purchase a gift voucher and cancel the Airtime Package Top Up 50 which was offered to one of your consultants a few months ago. The short lady at Donna-Clare kindly assisted my mother to contact your cellphone package department to cancel the Topup 50. She spoke to Byron Cloete who insisted that my mother must pay R100 for cancelation and if she does not contact them on Sunday of which they will be closed in anycase, she will pay for airtime she doesn't want for the rest of her life. Her account no ***1. She explained to Byron that she doesn't want the airtime anymore but he refused to listen. My mother decided to take her last money paid the outstanding balance and close this account. She is extremely disappointed as there was airtime send to her cellphone and mine again today. If this issue is not resolved soon, I will also close my account and notify all my friends, family and the public of the Top Up ****. You can contact me on *** or email me [Email Removed] I'm really disgusted again with TFG