BAD ATTITUDE TOWARDS BILLING

PLEASE SEE EMAIL SENT TO FOSCHINI CUSTOMER SERVICE AND ALSO TREATMENT RECEIVED FROM XAVIER WHEN PHONED REGARDING THE ACCOUNT OF A LOYAL CUSTOMER OF 53 YEARS:<br> <br> Good day,<br> <br> I am writing this on behalf of my 79year old mother Mrs. Cronje who has been a LOYAL customer of Foschini for 53 YEARS and NEVER missed a payment EVER in 53 years.<br> <br> PLEASE NOTE THAT A HAVE JUST SPOKEN TO XAVIER ON *** AND HE WAS OF NO HELP AT ALL AND THE REPLY I GOT FROM HIM IS TOTALLY UNEXCEPTING AND APPALLING TO SAY THE LEAST. JUST BECAUSE OF THIS I WILL LAY A COMPLAINT ON HELLO PETER TO MAKE CONSUMERS AWARE OF THE TREATMENT THAT LOYAL AND SENIOR CITIZENS RECEIVE FROM THE FOSCHINI GROUP!!!<br> <br> My problem is as follows:<br> <br> My mother only receives her pension on the 1st of every month.<br> My father is 80 years old and has a problem with his sight so my mother relies on one of her children to pay the account for her of which all of us work full day.<br> Her account is ALWAYS paid before the 7th of each month.<br> <br> Why do you send her sms's to notify her payment is due when in 53 years she has NEVER skipped a payment and WHY do you charge her as a LOYAL customer for 53 years interest???<br> <br>