FR
Fatima R
1 reviews | Active since Jul 2011
03 Feb 2015, 11:43
Bad attitude, no service, no accountability
I purchased a pants at the Foschini Cresta branch in December 2014. When I washed it, the pants shrank (previously a pants to my ankles, it now reached mid calf). I took it back to the Cresta branch on 24 January expecting them to refund me as the problem was clear. I was \lucky"enough to get Thando Mabena as the person who \""assisted\"" me. She came over"
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Foschini's replyOfficial
03 Feb 2015, 12:00Hello Faara,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Foschini Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Foschini Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Foschini's reply03 Feb 2015, 12:00
Official
Hello Faara,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Foschini Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Foschini Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant