bad attitude from manageress and staff

<p>I visited Foschini store, Cape Gate early on Friday 30 July 2016. My visit was cut short due to an emergency. I asked a young gentleman to hold onto items for me, I would be back in two hours. On returning my daughter asked him for the items. She didn't stand in the queue to do this as he was busy with a customer with one customer waiting. After waiting about fifteen minutes, I went to ask him for the items. He said he would fetch it but continued to help the one customer queueing. There were two other employees helping at the till points. After waiting a further ten minutes I approached another lady who had moved behind the counter, she was back within two minutes with the items. By then there was about eight customers in the queue. I was then told I must fall in at the back of the queue as if I was to be helped it wouldn't be fair to the other customers. Rashida Claassen who is the manageress, agreed with the employee and her reason? That my daughter had not stood in the queue when we entered the store. There was no queue other than one lady when we arrived and he continued to assist her anyway. Now my questions are: If the gentleman knew he was too busy, why not tell my daughter to ask someone else to assist? When I asked for the items, it was the second opportunity for him to say he could not assist. Is my time not as valuable as everyone else? None of the customers in the queue was there at the time of our arrival. Well there is one benefit to this incident, I will never see the inside of a Foschini store again.</p>