Bad attitude,bad customer service and disrespect

ON THE 21st of March 2015 i walked in foschini store , i wanted to buy a dress, shoes and jewellery, i asked for help from the lady by the name of THANDO KUBHEKA, to my she was not willing to help me at all, she carrie on chatting to a fellow staff member laughing as if they were laughing at me. In my world i believe the are hired there to help us on the floor, little did i know that the client means nothing to them, i later called the customer service help line to report the incident, to my surprise they were not willing to help too, i wonder if FOSCHINI has ever heard of word of mouth, it can cause a serious harm to the reputation of the store. Can someone call the staff members to order because customers pay their salaries, we are not a disturbance to them, we are the real reason why their doors are still open, i want an apology from Foschini group.