bad attitude and servise

On the 11/11/2015 around 1pm i bought 6 items(clothing) at foschini west gate, but only got 5 in the package when i got home. so i called the store the next morning while still at home. to notify them 1 items was missing. The reason I bought the clothes was for my trip cape town when I called wanted to pass there to collect the missing term n go to my trip. instead of them assisting me to come collect the term that wasn't packaged they told me to bring back everything I bought and not use any of it and my slip nothing about getting the unpacked item and told them had packed everything need them going to cape town today as we speak but they stated they don't have cameras and the lady that assisted me was off must bring everything back when I come back which is monday still intact not worn.I was shocked no cameras really so I wanna know as an account holder what do you do when you get treated like these bought sleep wear so now what must I sleep in when I get there, shoes I'm wearing already.feel iv been unfairly mistreated this is totally unacceptable n bad service and attitude ive been having this account for years today I get treated like a ***** what do they take me for.