bad attitude and service

I bought a revlon clolorstay Makeup foundation at fischini( CNr elloff and President streets) on the 13/02/2015, I still had make up then to my surprise this morning when I wanted to apply my new make up I noticed that it has something like water inside as though its expired. <br> <br> I then took the slip and the make up to Fischini Rundburg square today 27/02/2015 to exchange for another one the lady at the till told me that they do not exchange for it will be a loss to the store, which I don't understand for they are foschini as well that means they only think of their profit and to hell with what the customer needs. <br> <br> I then asked for the manager and busi from the floor went and she came back to take my numbers saying that the manager and the regional manager are in a meeting they will call me back, what king of a meeting is more important than taking 5 minutes to solve the customers problem. I then asked Busi( with a stinking attitude) to call her manager and I wont be able to answer my phone at work and Im leaving in the morning so she said she wont do that, she left me standing there & she walked away whiles I was taking to her, I followed her & she said she wont talk to me nxa