Bad attitude and incorrect closing times

I don’t often complain, however, after the shocking service I received I feel you need to know.

I was looking for a black dress for a photo shoot this morning, and rushed after work to your pavilion store(Wednesday evening 24 Jan 2018). After looking around, I asked the lady if she had any other sizes in a specific dress. She simply rep**** no, and carried on packing the store. I went and tried on the ones that they had, no one even came to check how many items I was trying on. There was a lady in the change rooms trying on mountains of clothes as well. No one checked, we could have stuck clothes in our bags.

The smallest size was a little too big, so I went to her again and asked if she could please keep it, I just wanted to pop to Edgars quick to see if they had something. But that I would come back and pay. She then told me that they were closing. I said what time do you close, the internet said 7pm and it was only 6h30. She rep**** that they close the doors at 6h45 and she does her cash up, and she clocks out at 7 to go home. So I said well then you need to change your times on the internet, and I would just buy it then. So went on again and said I can leave it, but when I come back I would find the doors closed as they closing. I again said its fine I would just buy it then. She stood there and laughed and said that I can leave it but that the doors would be closed. After telling me that about 5 times and laughing, I told her she is now wasting my time as I had said I would buy it, and was walking to the till to pay, and Indian lady then came and I asked her what time do they close, she said 7pm, so I said well this lady said that they close at 6h45. She then just stood there and looked at me and said sorry. I told the other lady to please go to the till so I can pay for it. She again said that I can leave it, even at the till, she took her time and kept repeating that I can leave it there, but that the doors would be closed. The way she spoke to me, being extremely rude and very cheeky. The Indian lady, just stood there and didn’t say anything. This lady wasted about 15 minutes of my time, when I went to Edgar’s, the service there was fantastic, they also close at 7pm. But someone helped me, and at the till they were quick and helpful. Mostly the fact that she carried on, and was patronising me about leaving the dress and coming back to find the doors closed is extremely unprofessional. I will most certainly not be shopping in any Donna Claire Stores, and will definitely advise people not to shop at the pavilion store. The service was just all round bad, no one even greeted me when I came in, no one even bothered with the change rooms either.

I work in the hospitality industry and I am very aware how customer service works, and sadly both the ladies on duty last night at the Pavilion store need to go on customer service 101. The Indian lady, whether she is a manager or not, should have taken over and assisted me with the sale to try neutralize the situation. Instead she just hovered round and carried on with whatever she was doing.

I hope that you look into this situation and rectify it before you lose customers in that store. I have emailed ********** as per the website to advise on the situation on Thursday afternoon. I have not received any feedback from there. Hence why i am now posting on here.