Bad attitude
<p>I can't begin to describe the unprofessional attitude I encountered at the Foschini store in Joubert. It's soo sad that u still get treated like an idiot by consultants and the manager.....I went in store to exchange a bag I bought from Eastgate in the Collette section.I as a customer did not know that I need to go back to Eastgate to do an exchange......and it's not my fault that u don't have that section at some Foshini store.....I went in there expecting to get a good customer service but was given a bad attitude from the first consultant Katlego to there manager Kgosi..and other consultants in the customer service department...I usually shop at Foshini and i must say this is the first time I'm getting this kind of a service.....I don't know what to do with this bag not as I hardly go to Eastgate and I'm scared that the30 days return policy with expire....I will never ever shop at any Foschini store and I won't advise any family member or friends to go shop there. So much for waisting my time and money for a service I paid for. </p>
Good Day Dineo
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
Best regards,
Good Day Dineo
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
Best regards,
I received a call from this number *** ,but she asked if she was speaking to Dineo then the line was disconnected but she didn't try to call me again. I can't call this number as it's doesn't go through. So I want to know if was this the Area Manager????
I received a call from this number *** ,but she asked if she was speaking to Dineo then the line was disconnected but she didn't try to call me again. I can't call this number as it's doesn't go through. So I want to know if was this the Area Manager????
Now I'm getting a clear picture of where the consultants and manager get their unprofessional behavior....the area manager is also useless no feedback to date...what's there to investigate?????
Now I'm getting a clear picture of where the consultants and manager get their unprofessional behavior....the area manager is also useless no feedback to date...what's there to investigate?????
Good Day Dineo
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Foschini team
Best regards,
Good Day Dineo
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Foschini team
Best regards,
Good Day
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.
Foschini Team
Best regards,
Good Day
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.
Foschini Team
Best regards,
Thank you so much to Petunia and Jackie from Eastgate....if I will be going shopping to any Foshini store that would be the one in Eastgate mall....Good customer service and continue doing the good work and God Bless you!!!
Thank you so much to Petunia and Jackie from Eastgate....if I will be going shopping to any Foshini store that would be the one in Eastgate mall....Good customer service and continue doing the good work and God Bless you!!!