Bad attitude
I am so upset. It took me ages just to have my American Swiss account re-opened. I had to argue with the customer service at your call center by the name of Claudia on 27/06/2018 15:04 about my documents submitted. She provided bad service and gave me a stinking attitude.
Thereafter did not apologize and when I requested her surname to escalate the matter she told me they only work on a first name basis.
I personally work as a customer service host and know that good service is key so it’s disgusting o be treated wit such disrespect.
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Foschini's replyOfficial
28 Jun 2018, 14:31Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Foschini's reply28 Jun 2018, 14:31
Official
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,