Bad and disgusting customer service

On the 16th of November 2018 , my mom patricia Themba bought a connex slim book for me ( Sharon Themba) at Foschini Lakeside mall , as I saw it previously before we purchased it. I met a lady by the name of Lindiwe and she advised me that connex is a good brand and all applications ( microsoft word, excell, and power point ) are easy to access , she was very sure of what she was talking about , and on the day that we purchased the slim book she told us that we must come back to fetch the USB as it comes with the slim book. I then went back a week after to collect the USB and she disappeared for long 30 minutes and came back to tell me that her manager left with the key , so she cant give me the USB, I then told her that i will come back again. I then went back again few weeks after, and i told her that i was there to collect the USB and she had guts that she took the USB home, and i puzzled because i felt that she was not respecting me as a customer , i then asked if employees were allowed to take companies goods home, that did not below to them and in her defense she told me that ( anyways the connex slim book did not come with a USB and she was just doing me a favour, I then reported the slim book that was giving me problems , it would just switch off even when the battrey was full, and the microsoft word , excell, power point , I did not have the access to use them, in a result of that i lost a good business that was offered to me ( Travel desk for tourists ) that needed to incooperate my brand with theirs. I couldnt send price list ect, ect, to people on time and respond to emails. On the 17th of February 2018, i went back and i spoke to Dominique who told me that Lindiwe was on leave , and everything was explained to her however she didnt give us her un-divided attention because she focused on other things . We had the receipt with us of the purchase on top of the counter, but because her mind was else where she forgot to take the receipt to make a copy. I was then called to come back to hand over the receipt because it is costly to be driving back , The lady who called me today the 18th of February 2019 , i told i requested that she must give me the email address to email the receipts because i was not prepared to go to Foschini, and in addition to that i did send that email ( **********

Really my experience with foschini was very traumatizing , as i had lost a lot ( I used to support them a lot as well, by purchasing other items like hand bags and shoes ( luelle brand) .

As it stands i dont have anything else to work with , and i made myself clear yesterday that i didnt want their product anylonger, but i was told that the only option that i have is to leave the slim book with them to go for repairs...

I will never ever shop at Foschini ever again , and i will also tell my friend's and clients about the bad and disgusting service at foschini..

Lindiwe needs to go on a training so that she has product knowledge, she has no idea what she is selling, she is only focussing on making sales , furthermore before the connex was bought she confirmed that if the product was not good it can be turned back for a full refund.

Regards Sharon Themba E- ********** com