1 reviews | Active since Jul 2014
<p>I app**** in store for a credit increase last week... had the form filled out abd all the needed paper work. Ie. Id and payslips. They sent if off and told me it takes 2-3 days to be completed.. </p> <p> </p> <p>I then followed up on monday with head office as I did not hear anything from anyone yet... I was told that the documents have not yet been received. Quiet upset and disappointed I called Maynard mall and request that they resend it as soon as possible. </p> <p> </p> <p>I called today and was told that they received the email but not the supporting documents.. now I wpuld love to know what I must do now? I requested the store send it urgently once again. But seem like no one seems to want to help or have any professional attitude toward the client. I have had an account with TFG for years now and to be ill treated like this is not on at all.</p> <p> </p> <p> </p>
Good Day Nicole
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good Day Nicole
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
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