1 reviews | Active since Mar 2017

25 Jun 2017, 12:54

Awesome service

<p>This is a must share as good service is hard to find nowadays. On the 24th went to Foschini at cape gate looking for an outfit to achieve a specific look to a function. Was very frustrated and decided to ask a lady that was on the floor,her name is Shirley,she helped me to look for the outifit and accessories. She was very patient with me. When I got home I fitted the items but outfit did not do it for me.I went back to the store on the 25 th to exchange the items. Luckily for me she was on the floor,told her how I felt. She helped me again to look for the outfit very patient and did not give up on me. I am very happy to know that we still have people like her in the retail industry. Thank you so much Shirley and keep up the good work!♡</p>

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Replies (2)
Foschini
Foschini's reply26 Jun 2017, 09:50
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,

Foschini
Foschini's reply26 Jun 2017, 09:51
Official

Hi there

Please ignore the previous response

Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you! I will pass your comments to the brand management and branch to inform them. We hope to see you in our stores again soon.

TFG

Best regards,