Attitude stinks, no customer service at all

I got to the store wanting to re activate my lay bye card. Firstly this lady was not customer friendly no smile on her face like, someone forced her to come to work. I tell her what I would like done because my card hasn't been used for a while it needs to be activated again. She asked with a sour face where I got the card and raises her voice at me that I need to buy with it. As if I would've picked up a lay-bye card and went to her with it!! She was rude giving me the form to refill to get a new card. She didn't even help me with a pen to fill out the form I mean stores have extra pens for such things. I ended up leaving the store without my card renewed because she was just helping people that were behind me like I wasn't a customer. I know what service is, I work in the industry myself. Ilam was down right rude and unprofessional. If Foschini keeps her, they will lose customers just like they have lost me as a customer.