Atm deposit payments not reflected on my account

I am very disappointed with the Foschini accounts department, who do not update their payments system. Due to the lockdown we have been given options to make payments and I have chosen the Atm deposit option. To my surprise I received an sms stating my account is not up to date with those 2 payments. I sent an email to their customer service department and nobody has contacted me. I need answers regarding my account as to why or how can they not track those 2 Atm deposits. I have proof, which I can gladly provide them with if they want to have my account updated. This mess is or going to reduce my credit score in future. Please sort this out urgently, I'm really upset.