1 reviews | Active since Mar 2009
@Home quick to sell but try returning something
On Black Friday I purchased a Nespresso machine online using SnapScan. The machine was defective and I emailed head office (Foschini Group) informing them of such and they instructed me to take the unit to my closest @Home store. I spent 40 minutes at the Centurion store where the manager Ma***o tried unsuccessfully to help me - I left the unit there. It appears that the Foschini group is a bit of a dinosaur where they have a flimsy online presence, but as soon as you try to return an item or use a "fancy" payment mechanism the wheels fall off.
If you return an item and have the paper work a refund should not be an issue - but with @Home and TFG it is a real pain.
My request is simply this that I am refunded my money so that I can purchase a different unit from a supplier where refunds and support are simply a click away.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG