@Home and our Breville Coffee Machine

I am reaching out to somebody in charge who can help with a rather shocking situation that has occurred with the @Home branch at Blue Route Mall in Cape Town.

We recently took our Breville Coffee machine to them for repairs. They happily booked our machine in. 6 days later we got a message from them saying that they were not going to be fixing it as there was an infestation in the machine and that if we wanted the machine back we would have to go through Kuils River to collect it. At first we thought this was a joke but it actually turns out they are serious.

The infestation it turns out was 4 little maggots they noticed on the OUTSIDE of the machine. Here is what is beyond ridiculous with this situation

Maggots only last 3-4 days which means it took place after we dropped the machine off at the N1 City Barch. I would like to know where they stored that machine so that this was able to happen. What is amusing is that one could simply take a cloth and wipe the tiny things off and fix the machine. Even as I type this I am bewildered by how silly this is.

We are now being told that they will leave our machine there and if we want it we must go fetch it.

Let me be clear. I am not going away, and I am going to make a really big fuss over this. This may just culminate in @Home furnishing us with a brand new machine off the shelf.

Have attached all the images they sent to us in this folder here.

I need a response from somebody

Regards Andrew