1 reviews | Active since Jul 2011
As Peter Cheales titled his book, "I was your customer"
<p>Had just arrived in Herm**** for an overnight (sad family business) and suddenly realised I had forgotten to pack in underwear so a quick detour to Foschini's where I found a pre-pack of 5 panties, but only 1 size on the rack. This meant having to try a pair on and, yes, I am fully aware that shops don't like one to fit panties but, as I said to the person attending to me, I would keep my own panties on and slip these new ones over and "Please help me as I'm desperte". Nothing doing, so I tried getting her to accompany me to the changing room so she could watch me. Nothing doing. I asked to see a supervisor. "I am the supervisor". I asked to see the manager. "I am the manager". No effort at all,no initiative to help a customer - and from my face she could see I was elderly (over 70) and exuding desperation. I thrust the box at her to which she retorted, "You're rude". No, supervisor/manager: I wasn't rude, but I was one hell of an angry customer.</p> <p> </p> <p>Surely Foschini's train their staff to be enterprising and in really warranted cases to break a rule to help a customer? Seems not.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Did I expect someone from Foschini's to contact me? Of course not! Especially after that automated reply. If I hear "We apologise for any inconvenience caused" once more I'll vomit. Don't companies realise how offensive that comment is?
The latest is that I actually bought a pack of panties, took them home and returned them to the shop the next day saying"they don't fit" and got my money back. Now how would I have established that unless I had tried them on at home?
So all of you out there: ignore the rule of not being allowed to fit panties on; simply buy them, take them home/back the next day and voila! A credit is yours.
How's that for hyocritical?
Did I expect someone from Foschini's to contact me? Of course not! Especially after that automated reply. If I hear "We apologise for any inconvenience caused" once more I'll vomit. Don't companies realise how offensive that comment is?
The latest is that I actually bought a pack of panties, took them home and returned them to the shop the next day saying"they don't fit" and got my money back. Now how would I have established that unless I had tried them on at home?
So all of you out there: ignore the rule of not being allowed to fit panties on; simply buy them, take them home/back the next day and voila! A credit is yours.
How's that for hyocritical?