Arrogant Consultant

<p>Good Afternoon!</p> <p>My name is Lerato. I went to Foshini Eloff Street in Johannesburg today to settle my outstanding lay-bye amount. The lady who was helping me, Tumelo chipped my card and for some reason the transaction did not go through. She then decided on her own to swipe my card without my concern. And the transaction went through without requesting a pin. When I ask her that how can you just swipe my card without me agreeing and I telling her how dangerous it is to swipe a card without a pin she gave me attitude. She started to be arrogant and defensive. Only if she apologised immediately I wouldn't be laying a complaint now. But insted she went on and on with her bad attitude. I am very unhappy with the service that i experienced at Foshini today. I like Foshini so much but after the service I received today I'm starting to think twice. Thank you so much. </p>