Arrears account paid up

I had an arrears account with Foschini that was handed over to RL Daily Incorporated. As of February the account has been paid up, I even paid extra money to RL Daily for Foshini around R500.00. I have been trying to get foschini to help me get my account in order so that they can update my credit redonrd but no one seems to care or wants to help. RL daily's service was so bad after numerous conversations between my mother myself and Foschini and RL Daily no one even bothered to update the system or contact me to tell me my account has been paid. Myself and my mother talked to Nazrana Hoosen & Eugene Maree at either Foschini or RL Daily. My account was never updated as promised and the extra monies i paid was never refunded to after it was promises to happen. I cant get a new card issued from the Foschini as my card is very old because no one tries to help they just keep saying someone will phone me back. I am sick and tired of phoning but there are no supervisors/managers that are available because they are never there. I was put on hold for almost 20min today and was given the message that it will take 21 days to update my profile! TIt it It is Foshini's responsibility...