APPOLING SERVICE RECEIVED

I REQUESTED my FOSCHINI account closed/suspended a few years ago then went to Reopen it yesterday after I was advised by TFG Head Office VIA PHONE on Wednesday when I went to TOTAL SPORTS BROOKLYN MALL the guy said was busy on a call helping another client & said he cannot see my account on the system I should OPEN a new one which I did not understand WHY? SAID I CAN TRY FOSCHINI SINCE HE IS BUSY & I THEN Went to FOSCHINI & THE LADY/CASHIER I FOUND THERE SAID THE SAME THING WHEN I TOLD HER TO CHECK ,WAS EVEN LAZY TO CALL HEADOFFICE & FIND OUT JUST SAID SHE CAN GIVE ME A FORM TO COMPLETE WHICH WILL TAKE TIME SHE MIGHT START LOADING IT ON SYSTEM NEXTWEEK COZ IT IS A FORM, THEN TOLD ME TO GO CHECK @HOME & AMERICAN SWISS IF THEY CAN OPEN A NEW ACCOUNT FOR ME WHICH I DID NOT WANT I JUST NEED THEM TO CALL HEADOFFICE & RE-OPEN MY OLD ACCOUNT BECAUSE I AM THE 1 WHO PAID IT OFF & REQUESTED IT CLOSED BUT DID NOT GET PROPER ASSISSTANCE ALL BECAUSE THE FOSCHINI LADY IS LAZY TO CALL & FIND OUT HOW THEY CAN ASSIST. I JUST CALLED HEAD OFFICE AGAIN & SPOKE TO MICHELLE @ TFG CUSTOMER CARE WHO ADVISED THAT THEY CAN REOPEN THE ACCOUNT AT THE SHOP BY CALLING THE HEAD OFFICE & REQUEST THE REOPENING WHILST I AM THERE,THIS FOSCHINI LADIES MUST DECIDE IF THEY WANT TO WORK OR NOT & STOP WASTING OUR TIME.