Appauling service

<p>Today on January 16th around 5pm I went to Foschini to exchange a costume I received as a gift. I was given the WORST service by one of the ladies working at the till. The costume was marked down to R340 and the gift giver had paid R499. I understood that I would now only get R340 in credit. Although when the item was scanned it now showed up as R119. The lady refused to listen to me and grabbed the costume out of my hand, scanned it once again and said 'it scanned R119 what more do you want'. I then proceeded to ask for the manager who treated me well although I will NOT be going back to this branch as the woman was beyond disrespectful -rolling her eyes at me, raising her voice, and speaking to her friend beside her in her own language. I was shocked at how badly she disrespected me to my face. Definitely an experience I will recall to people I know. Managers also need to take it seriously and make their employees apologise for such unprofessional behavior.</p>