APPAULING CUSTOMER SERVICE!!!

Today I was at Foschini Randburg Square with the intention of buying a phone, I ended up waiting for over half an hour without being attended by the person who was handling the Gadget counter. What upset me the most was that she blatantly ignored me taking the longest time on conversations ( not related to the services) with other clients without even having the courtesy of acknowledging my presence or the fact that I had been waiting that long. When I asked to speak to the manager I was referred to Freeman who was the manager on duty, when I told him of my complaint he didn't seem to take it seriously and had an arrogant smirk on his face, My problem isn't waiting but that there was an absolute lack of Customer care skill! I'm disgusted by the fact that as a black person and woman I was subjected to that treatment because there was an air of indifference and that I had no right to demand the service that I deserve as Foschini Group client! I don't understand why your employees do not wear name badges either, only the manager had a tag.... FIX IT PLEASE.<br> <br> Dissapointed new client.