VN
Vera N

1 reviews | Active since Jul 2014

31 Mar 2015, 17:11

Appalling service at witbank highland mews shop

On Sunday morning 29 March, I went to pay my account at Foschini in Witbank highland mews at 9:20 AM. I went into the shop, there were no customers yet I was the only one inside the shop. I went to the tills there was no cashier available at the time, only two sales assistants, and one paid no attention to me she was just standing close to the makeup section of which the door from the outside coming in of the makeup section was closed and lights were still off at 9:20. The second one I believe her name is Bongi dark skinned with long dreadlocks who was standing at the door saw that I had my Foschini credit card on my hand asked me if I wanted to pay my account of which I rep**** said yes, she rudely asked me to go and pay my account at Markham's, exact, etc. I was so angry because I actually wanted to pay my account and shop clothes I wanted to buy for the function I was going later which is the reason I went to store early. Why must I pay my account elsewhere when I opened my account with you guys, for no reason at all!!! Am looking forward to closing my account with Foschini because your customer service is appalling. As a customer I expect to be treated well

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Replies (1)
Foschini
Foschini's reply01 Apr 2015, 09:44
Official
Hello ChosenNMM,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologize for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.