Appalling Service And Rediculous Lack Of Feedback

<p>Hi</p> <p>I am disgusted with the customer service and Lack of feedback I have been receiving from the Foschini Cellphone Insurance Dept.</p> <p> </p> <p><br />I sent a request on the 17th of August 2016 to have someone contacting me and signing me up for a cellphone insurance. I bought a cellphone via Foschini's Online store on the 16th of May 2016 which I received on the 18th of May 2016 - I needed the cellphone to be insured. Till to date, I have not heard from anyone on that desk and I have been sending email communication to request that someone contacts me and still no joy.</p> <p> </p> <p><br />What's even more appalling is the fact that the Foschini One2One department has been getting my emails and responding to me by telling me that 'there is nothing they can do about my request and they have been talking with the supervisor of the Cellphone insurance department who promised them that he will contact me' - To this day I still haven't received any communication regarding my request. The One2One department also told me that I have to go to a store after waiting 14 days to get a response from anyone, why did Foschini made the Online service available if I have to go to a store just to get assistance?</p> <p> </p> <p><br />To top it all, the One2One agent informed me that my cellphone will not be covered because apparently the insurance only covers phones which were bought from Foschini within 3 months - When i submitted the insurance request, my phone was still eligible for the Foschini cellphone insurance and I do not understand what the One2One agent was trying to insinuate about the insurance clause. Furthermore, the agent is telling me about the cellphone insurance but initially they told me that they cannot help me in anyway regarding the cellphone insurance product.</p> <p> </p> <p><br />Lastly, I then sent an email to both One2One and the Cellphone insurance dept requesting for their escalation process and the SLAs they have set fpr all queries sent to their department and only the One2One department responded by telling me that they do not have such information and they have escalated the query again to the supervisor responsible for the Cellphone Insurance department to call me - Guess what, still waiting.</p> <p> </p> <p><br />I have all the communiocation regarding my attempts and the appalling customer feedback i got from Foschini regarding my request as proof.</p> <p> </p> <p><br />I want the department manager from Foschini Group contacting to discuss the level of service from their Group as well as the request for a service which i still have not received to datev-vAgain, the request was sent through on the 17th of August 2016.</p> <p> </p> <p><br /> </p> <p><br />Disgusted Customer</p> <p> </p>