Appalling service

I placed an order online of two fragrances Black Opium Nuit Blanche and Giorgio Armani Sun Gioa On the 26th of August 2020. I then received bulk SMS’s and emails confirming that my package have been handed over to the couriers in the 29th of August.

Today is the 10th of September I have not yet received anything yet. My delivery store was Loch Logan Foschini I have been making countless trips to the store and they have not received my package. I called the Foschini online customer care I’ve spoken to agents who tried to resolve this matter, but it seem as though they are not getting the support either. I’m expected to travel to another province for 2 months this weekend. How will I receive my merchandise?

From why I am gathering the courier company is responsible for my package and they haven’t delivered it to the store.

I’m really hacked by the service I’ve received from foschini online