Appalling Service

Yesterday I was at The Fix New Junction Mall to query about my balance on my foschini account. I was billed incorrectly and when I wanted to find out why. The consultant Mmagauta called their Head office and spoke to a lady by the name of Nora. She was not answering the questions I needed the answers to and I requested to speak to her directly, and she advised Mmagauta that its not necessary and she dropped the phone. I was highly appalled by her lack of service. Highly unprofessional and very self serving.If you going to be in customer service, you cannot display such an attitude to your clients. There are a lot of people out there who need the job that you are taking for granted, and you are not a very good representation of your company. I am very disappointed as to date I have not received a resolution to my query.