Appalling service

I have been a loyal customer of Foschini Group for years now. I have always paid my account on time and never gave them any issues. Now I simply wanted to increase my limit a month back but nothing has happened even today. What an appalling service. How hard can it be to send and review a form and supporting documents? The service is just bad period. It is as if this people just don't want to help. Midrand (Boulders) Sterns store where I opened my account they just sent a form and didn't even bother to follow up if the form was received and all was in order. I phone a month later and I am told the form was received but nothing is clear on the form. Hello!!! It's a month later, why didn't the person who reviewed my form simply take a phone and phone the store or me. And equally bad why didn't the store bother to phone and follow up. Incompetence at its best. I know chain stores are not always efficient but this is worse. People can't simply send and process a credit limit increase. I am bitterly disappointed. My ***. I just hope this is not how all customers are treated.