Appalling service

Two weeks ago I was advised by a Elizabeth Arden representative to return a perfume I had back to the store I had purchased it from. I returned the fragrance only to discover that if you buy perfume from any foschini store they are not liable for any factory faults , even though I purchased it from them , my perfume was kept in store and it was arranged that the area manager of Elizabeth Arden will collect after being persistent , I was promised that within 7! Days i will receive a new fragrance , after no communication I went back to the store only to clash with staff who were not helpful in any way instead I found out my fragrance was lying in a draw not sent away , the individual who claimed that she was in charge could not assist me in any way instead attitude was given and they had to look for my fragrance , it was also painted out to me that nor Elizabeth Arden or foschini have to assist me with this. I'm paying for something I don't have to a store that steps back and has given me terrible service, attitude and not compliant with the agreement they had with me.