appalling, disgusting and disappointing attitude and service..FOSCHINI TFG

Good Day

I went to Foschini at Carlton center and i still regret why i even bothered to go there. Firstly i wanted buy pair of boots for my little brother and i took size 3 but i thought to myself rather let me ask someone who worked there if they do not have size 4 in the store room as she was still busy on a personal phone call i waited for her to finish as i thought that is humanity and i showed respect then when she was finished i then asked if there were no size 4 and with an attitude she said whatever that u see there its the only sizes that we have and i was like thank you and i continued with my shopping. When i was done doing the shopping i then went to the till to pay i find the very same lady and i just stood there for a good 2-3 minutes unattended and she was just minding her own business and i wanted to pay and then the next thing her colleague approaches and she asks her to assist me whilst she is still minding her own business and the colleague asked her that aren't you assisting as you are standing there and she rep**** and said ''NO'' i was highly disappointed to get such treatment as a consumer who was about to spend R940.00 even if i was spending R20 for that matter.I will never forget THE BAD service ,as i thought that was the worst service there was more to come. The lady called Nwabisa kindly asked me to go pay by Cosmetics side the way i was so Disappointed i had to take the staff and go to the cosmetic side to pay and i ended up leaving ma phone on the RUDE lady's till point. When i got to the cosmetic side the lady there was busy doing her own make up and i thought to myself alright how can you wake up in the morning and say you are going to work but the next thing you treat the client as if they nothing as if u do not care if they are there to buy And support so that u can get paid like really i'm highly disappoint to think that i have been supporting this retail shop for a decade now wowwww!

So as the lady is busy with her own make up i just got even more disappointed and annoyed and to think that i was in such a good mood,I started asking and i was like what kind of a service is this then Nwabisa the lady whom sent me to Cosmetics said i must comeback on the other side so that she can assist me so now i was going back and forth is it fair for me as a client or a consumer no. As i approached her till point for the second time now the Rude lady was still standing there and there was a phone ringing and I did not realize that it was my phone that i left on the counter when i was told to go to Cosmetics to pay there since when someone had no interest in their work to assist me and one of the customers was kind enough to say it looks like someone lost their phone that is when i thought of my phone to show that the lady does not even care about the customers like i do not think that retail is for her as she is dealing with people on daily basis but she just does not care she does not have customer service. If u have personal problems then you leave them by the door so that it does not interfere with your job.

I then asked for her Name and ohhh! Lord she shouted her name and the attitude she had i just felt that let me just pay and get the hell out of of this shop because every minute this situation is just getting worse and getting out of hands.

The attitude i got from this lady today was just too much and the service was just appalling and i'm still disturbed and disgusted by the attitude i still cant believe that someone whom works with clients, consumers or customers would act like that.