Appalling customer service.

<p>Today I was in store with my niece to exchange a gift which was bought for me about a week ago, with it being a gift I obviously had no receipt with me. I walked to the closest till to explain and the gentleman went on to explain that I needed to take something else (multiple or one item) matching the value of the item I was exchanging. My niece and I went on to make sure we had taken items I liked. Upon returning to the till my biggest nightmare unfolded right before my eyes. I walked right to the till explaining to the lady who was now at the till (Kgaotatso) and she immediately had "a no care " attitude I tried to ignore it & she proceeded to ask me if the item was bought on cash or account in a rather unfriendly manner. I responded that it was " a cash purchase" The cashier continued on chatting to her colleagues in a language. She thought I did not understand considering that I am a coloured lady and said "who exchanges on a Sunday, what a way to ruin a good day" I ignored her remark and she continued with what she was doing. She then asked me for my ID ,scanned it and threw it back at my niece. Then went on to scan all the items I had chosen to take, walked away and when she came back she went back to speaking in her language saying " I don't even care they won't get change" I then asked her how much the total amount was and she blatantly ignored me and carried on. I asked a second time and with an eye roll she told me and it was less than supposed to be to which I asked if I should take something else seeing that she was refusing to communicate with me about the whole issue. She went on to process the sale and then walked away from the till and she was gone for a good 10/15 minutes!!!! She gave me my slip and didn't even give me my plastic bag with all my items in it so I grabbed it from the other side of the till and walked away as of that wasn't enough as I walked away she said "yes just leave". I was appalled at her bad behaviour and poor customer services. Her etiquette and unprofessional customer services are tarnishing the good name of Foschini and the TFG group, and I would strongly advise family as well as friends not to shop at Foschini Kolonnade.</p>