Appalling Customer Service

I was trying on a pair of jeans at 4:45 at the Heidelberg Mall Foschini branch when one of their sales ladies walked into the fitting rooms to inform me and the other customers trying on clothes that the store was closed. I responded with a polite ok and proceeded to the sales floor with the intention of buying. But I wasn't satisfied with the fit of the size I had just tried on and wanted to try a size smaller. I made it very clear that my intention was to make a purchase. I asked the same sales lady that told me they were closing , how much of a rush they were in, as I wanted to try a different size, and her reply was, we're not in a rush, we're closed. Another lady by the name of Magda , who seemed like a manager , allowed me to fit the jean.

I can't believe the attitude I received from that sales lady. I have a good mind to never set foot in another Foschini store ever again. To be kicked out of your store when I'm already inside at closing time is highly unacceptable. More so when I'm making a purchase. The quality of staff you have at your Heidelberg branch is not up to standard. The sales lady, Banana was her name, showed such disrespect, not only to me but to Magda, who seemed to be her manager. At the end of it all, Banana left as it was her knockoff time , and gave very strict instructions to her manager , that she better not be over on her till the next day when cashing up.

I am absolutely disgusted by the service I received from Banana and very disappointed by Magda (if she is the store manager) for allowing Banana to treat her and myself so poorly. Banana needs some serious customer service training. She is not fit to be working on your sales floor and dealing with customers. I hope the correct disciplinary procedure will be carried out for Banana. Absolutely unacceptable behavior. I refuse to make another purchase at any of your Foschini group stores until I know that this matter is been dealt with accordingly.