Appalling Customer Service

I am a new customer with Foschini and went to pick up my new account holder card from the gateway branch. The service I received was appalling. The first service rep I spoke to directed me to a queue that I needed to follow. I stood there for over 20 minutes and when I got to the till, they advised I followed the wrong queue and directed me to another queue. Another service rep at the till advised they are busy with other customers and I need to follow this new queue again which had over 15 people. She was extremely rude in her tone and very unhelpful. She then directed me to another service rep who refused to assist me and told me to wait while she assisted another customer who came after me! I then got sent to another service rep who eventually put me through to customer care to verify my new account, gave me my card and left without providing me with information regarding my new account. It took me 45 minutes just to pick up a new card and I am still clueless as a new account holder! Foschini is a very reputable brand and it is disappointing to receive such pathetic customer service. After leaving the store today, it is very unlikely that I will shop at Foschini again.