Appalling and pathetic service

i bought a sissy boy dress online at Foschini,unfortunately it was the wrong size. So i decided to print out the invoice and head to my nearest store which is Campus Square. i get there and i explain my situation, of hich the assistant tells me that they do not accept branded clothing since they do not have it on stock, i must therefore go to Cresta or The Glen... wow, i poitely state that it is written on their website that i can return items to any Foschini store around SA.. she says no they made a mistake, we do not accpet branded clothing. i then explain that Cresta and The Glen are too far for and i will no be able to go there. she then refers me to maybe the supervisor, who repats the same message. i then ask if its not possilbe for them to accept the dress and then courier it to the relevant store as other stores to that... she then responds that NO its not possible and preceds to converse with her colleague thereby leaving me standing alone at the counter. so i ask myself what kind of service does Foschini offer if customers cannot be assisted and are rudely treated. why not state clearly on your website that branded clothes can be returned at specific stores. i bought the dress from your website, so its onyl natural that i will go to any store... what kind of service do you offer your customers. so does this mean that i have to spend money to go to these malls, please train your people about customer care, because really the service i got yesterday was pathetic... unfortunately both ladues were not wearing theur name tags.