Appalled

I am very frustrated with how my query has been handled by FRG,your call centre is atrocious to say the least. My account was apparently sold to MBD who I have paid up the account with however my credit records show that I am still owing Foshini when infact the account was paid up on 12 March 2020?! I have disputed this with TransUnion as advised by your call centre agent but my dispute has come back still noting that my account is not paid up! This is ridiculous that I have been getting the run around for 3 months now and no one at Foshini or MBD wants to take the responsibility. Your email system is the worst!!! How do you respond to queries after 30days ? It's absolutely shocking. Can someone get in touch and resolve my query because I am at my wit's end with this process! ***