Appaling service by the 121 contracts department

I'm appalled by the terrible service that I have endured by your 121 contracts department. I called last week already (spoke to Palesa), asking that my sim card be delivered, seeing that NONE of the TGF shops are able to make a SIM swop when u have lost your sim card. After all that waiting, I decided to call again yesterday, I was told that the sim card was not gonna be delivered anymore. NO ONE even bothered to let me know about this! I asked to speak to a supervisor seeing that I was getting nowhere, the guy (Gasant was his name I think) took my numbers and till now I'm still waiting for a phone call, even called again this morning and nothing has happened. Its one thing to provide terrible service, but to IGNORE a customer is appalling and I won't let it end here!!!! Are u aware that I have been out of reach for over a week now? You guys pride yourself on good service but, YOU do the exact opposite. Next thing I'm going to have all that money debited from my account, when you guys didn't even deliver and I didn't even use that sim!!! I would never take another product or service with your group again