another encounter with bad service

so since when is it that what applies to one retail store dont apply to all?<br> i went in on sunday to return an unused gift in the original condition with the tag and was turned down.<br> i received the gift recently n how on earth do u ask the person is it bought on credit or cash? how can u insult someone who buys u a gift and i was told by the cashier i need to go ask the person who bought it.<br> when i mentioned to her that this is now the 2nd time i have an encounter with this store she just laughed about it. when i was at the cbd branch earlier i was told it was fine to just to a swap or exchange n unfortunately at that time i didnt have the top with me. so when i was at chatsworth i popped in.<br> this is really a put off from the chatsworth store