AN extra money was taken from my account

So after I reported that Foschini could not help so I can pay my account, they got the attorneys to assist me to pay. A debit order was done from my account of R2560.89 on Monday 25th of January 2016. Than today I get a call from another attorney company saying I have not paid and when I explained to them that a debit order was done they inform me that I was suppose to pay R1 300.00 meaning more money was taken out of my account. Than when I call the head office the receptionist,everyone starts working at 8:30 than I asked if she can take my message and tell the reputation manager and Rozzane to call me she says she is not allowed to take messages. Than I explain that I wound not be able to call, say there is nothing she can do than hangs up the call on me. That is very rude of her to do that.<br> <br> I demand a clear answer on all this and a urgent respond