BT
Bertina T

1 reviews | Active since Aug 2010

10 Sept 2015, 16:33

ALMOST MONTHS LATER NO RESPONSE!!!!!!

SO THIS IS THE COMPLAINT I LOGGED ON 30 JUNE 2015 :<br> <br> In 2014 i sent an email to Foschini complaining that my OPENING balance on my Transunion report is reflecting at R19000+. At that time my credit limit was R6000+. They sent an email confirming that this has been sorted. Today i got another report from Transunion as i am trying to buy a house, the OPENING balance is reflecting at R28 532 although my credit with them is only R3500. This is affecting my credit scoring and making it difficult for me to get a home loan. Although i have sent numerous email trying to sort this out and i was assured that it has been sorted. Its still not done, instead it has been increased from R19 000 to R28 532. This is unacceptable. I want this sorted out immediately!<br> <br> 3 MONTHS LATER I STILL DON'T HAVE FEEDBACK AFTER I WAS TOLD I WILL BE CONTACTED IN 2 WORKING DAYS. SHOCKING!!!!!

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Replies (1)
Foschini
Foschini's reply11 Sept 2015, 09:01
Official
Hello bertina20,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.
Regards
Foschini Ops Team

Best regards,