Allocation of payment

Payment was made on my behalf and by mistake she used her old closed account and we have contacted the store twice on the 8 and 27 July to notify them of the mistake and asked them to reallocated the payment to my account . I even visited the store and called the call center nothing has been done.

My account remains in arrears despite the proof of payments of R1300.00 been sent, constant harassment of calls telling me I owe while they have not fixed allocation.

Proof of payments where sent to ********** twice and today to ********** .