Allocation of Funds

I had made an eft payment to my Foschini account on the 22 Sep 17 from my FNB account using cellphone banking. This transaction was for an amount of R670.00 only.

I noted that as a reference I had used my Truworths account no. ********** ********** instead of the Foschini account no. ********** ********** 97231 So on the following day 23/09/17 I went to FNB in Midrand to request them to reverse the payment hence I thought that it might not be allocated. Got np help on that end and was advised to contact Foschini in return they sent me to Truworths to no avail.

Amongst these three institutes how is it that they can’t trace and allocate the payment?

I was advised that the finance department at Foschini will be available during the week and they’ll sort out the account… Well it hasn't happened and had to go through the very ordeal of being sent from pillar to post during the week and on the 30 Sep 17 and the matter hasn’t been sorted.

This is ****************. I want my money back or it should be allocated to my account.