All I wanted was earrings!

I have had such a pathetic experience at American Swiss in Longbeach Mall!

I wanted to buy my daughter a Gold pair of earrings but unfortunately my card did not want to swipe at American Swiss. I then had to go back to the store i opened my account with - which was Foschini.

The gentleman asked me for my ID which i had to go to the car to get and come back in order to request a new card.

He “called the request through” and during that time, he told me that i had to pay a R60 to get a new card! Why i should pay for a card that I DO HAVE in my possession is beyond me!

I was then handed the phone so the lady can ask me five security questions not related to my Foschini account. I was asked to provide my cell and ID number. Then I was asked to confirm my previous employers landline number of 5 years ago!!! The company no longer exists so they no longer have that phone number so why the heck would I?!

Other questions was in relation to my other account where I had to provide the amount outstanding on the account. I told the lady that I had just paid my account a few days prior so I am not sure what the exact amount was. The phone was then handed to the gentleman where he was told that I failed the security questions! At this point i was livid. I asked him if he could not confirm to the lady that the person infront of him is the same person on the ID provided. Then i was told that my ID cannot be found on the system.

I told him to rather close my account and I will pay the outstanding balance of R58 and get this over and done with! He was quick to assist me with that!

I cannot be verified to purchase anything but i can be verified to just pay a R58 and close “someone else’s” account? Pathetic!

I went back to American Swiss to ask the lady to rather put the stock back as I cannot purchase it. I was fuming!

This lady had calmed me down, explained to me that is not how a new card is requested. She even showed me how simple it was and that I do not have to pay a cent!

This lovely lady has assisted me on closing my Foschini account and I’ve sinced opened one at American Swiss. Effortlessly!

I will never shop at this specific store again!!!