RT
Rebecca T

1 reviews | Active since Jun 2018

05 Aug 2018, 10:20

Alberton foschini

Bad service at alberton foschini

On the 30\05\2018 to foschini alberton to collect my phone which was sent for repairs. I feel in the form and told to be call me me in a range of time.They never phoned me. I went back again on the 1 \06\2018 and filled another forms and now it’s august they never phone me. On 03\08\2018 I went again I was told that my phone repairs will be done by other insurance company not foschini and there is nothing they can do . I bought a phone from foschini I know foschini if the insurance company is different that I don’t know , I know foschini. I waited to speak to the cashier who told me all of this store is and I ask to hear from their manager but he refused to to see me . And I waited for 30 mins and the manager refused to come and see me. My phone I had insurance

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Replies (1)
Foschini
Foschini's reply05 Aug 2018, 10:26
Official

Good Day Rebecca

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Foschini team

Best regards,