agent failed to load insurance as instructed on co

To whom it may concern,<br> <br> I bought a Black Berry Z10 on my Foschini (Donna Claire) account at Cresta Mall telephone number *** .<br> The sales lady Yolisa Mbuli assisted me with my purchase please note I requested for insurance on the phone ticked off on the contract to be activated<br> As I do have the proof and the sales lady never Activated the insurance.<br> First of all this was a faulty phone I bought has been giving so many problems and I took it back to the store.<br> This was in working for only six months and thereafter giving problems this phone<br> Was taken back plus minus five or six times. When I collected the phone only now recently she have been saying so. When I took the phone from store after a month or so the phone accidentally fell out of my son's hand and the screen cracked. Thinking that we do have insurance we took it back and the sales lady Yolisa Mbuli advised that the insurance was not activated then we have spoken to store manager by the name of Pensive she advised that they unable to help.