Added policies without my knowledge

<p>A few months after paying off my Foschini account before i was going to resign from my job to become a stay at home mom, i started getting messages from Foschini that i have outstanding payments due to them... I got another message to tell me that they were going to hand me over if i don't pay R40 last week, when i called Foschini head office, as i had no knowledge of anything outstanding on my account... I was told by the call centre lady that i was now paying for my membership magazine, since 2011 (have had my account since 2001), so 10 years later Foschini decides to start charging me... As well as a benefit policy that was added to my account, without my knowledge, and first payment started going off October 2016.... How is it possible to add policies to a person's account without their knowledge??? If this is how your company operates, then you can start charging any one for anything, which if you ask me sounds *******! The call centre lady assured me that she would cancel everything, and refund my foschini account, as i explained to her that i stoped working, August 2015, and i DO NOT GET AN INCOME!!! I just received another sms threatening me to pay R40 or i will be handed over, please explain to me how your business runs that you can threaten someone for something that they are not even aware of that is on their account. I want proof of where i gave my permission to sign me up for this benenfits **** that you have on my account, and i expect a call from your offices, because i have called your head office 4 times already to try sort this **** out, and it hasn't been done, i also want a full refund of this, because it was done without my knowledge. Thereafter i want to CLOSE my account, as i informed the lady last week, and she assured me that the refund should reflect in 2 days, and i can call back this week to cancel my accout.... Sort this out now, because this joke of a company that i have been supporting now for 16 years is over!!!!</p>