lP
lorna P

1 reviews | Active since Sept 2015

12 Sept 2015, 18:43

accused of *****ing

After I paid, we left the shop and there was no sound at the door at the scanners. While walking a security called us that they need to search us because we are suspeted of *****ing. Was taken to a small room to be seached. Was humilated in front of customers and people at the mall for something which we did not do. Very upset and feel humiliated by the staff of N1 City Foschini.

0
Replies (1)
Foschini
Foschini's reply14 Sept 2015, 10:58
Official
Hello lunoluvuyo,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.
The Foschini Ops Team