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andisiwe R

1 reviews | Active since Feb 2015

05 Feb 2015, 14:25

ACCUSED OF BEING IN ARREARS ON UNKNOWN ACCOUNT

I have been repeatedly receiving emails claiming I owe R1 776 for an account at total sports. I do not have ANY accounts with retail stores and I have been letting them know of such but now I am being threatened to be blacklisted and having my 'account' suspended!!!! This is disturbing and is detrimental to my credit record. I would like my name cleared of such. The only way I can even imagine The Foschini Group could have even gotten hold of my details is through the point system card that I received when I purchase goods on CASH @Home. That is the only place I buy I their chain stores. <br> I would like this MISUNDERSTANDING to be rectified with immediate effect and want these people exposed as I can imagine I am not the only person who is wrongly ACCUSED of such.

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Replies (1)
Foschini
Foschini's reply08 Feb 2015, 18:51
Official
Hello PUTSUTSU1,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We would like to advise you that we will pass your complaint on to our Customer Service Representative. They will be in contact with you shortly with assistance in resolving this issue.

Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant