Accused of being a *********

I have had an extremely unpleasant experience with Foschini, after being a valued customer for over 30 years.

I made a purchase at their store in The Glen Shopping Mall, and after not making a purchase for quite some time, having being ****** of my Foshini card, they required my ID in order to make the purchase. I made a purchase, and the following day, to my shock, I received a Text Message, informing me that they have blocked my account, due to ********** activity. It also stated that if it was not a ********** transaction, and it was indeed me who made the purchase, I needed to call their Customer Service department, which I did. I was then informed that they could not assist me and I needed to go into one of their branches, to have my card unblocked. I went to the Foschini Alberton branch on the 9th of May, where I was informed they could also not assist me. Whilst I was there, they contacted their Customer Services, and handed the phone over to me. The agent went through a list of security questions, which I had to answer and duly did. After all this, I was informed that my Account could not be unblocked, without providing 3 months bank statement, which I obviously did not have with me. For the past month, I have been harassed daily via text messages, and more than once a week via telephone call, to pay my account. I don't even have my Account number as a new card has not yet been issued to me, and I have not received a Statement.

I received another text message yesterday, 14-05-2021, and received a phone call from their Financial Services. I informed Robin, the agent, of my situation, and he promised to escalate the matter to his superior have someone call me back yesterday. Needless to say, I never received a callback. To my utter shock, this morning, 15-05-2021, on a Saturday, just after 8 am, I received a call from their Financial Services department, and I lost it!

How can I be expected to pay an Account for which I have not received a Statement, and will be accused of *****, as they refuse to lift the ********** block on my Account?

I am fed-up, and even though they are threatening to list me on the Credit Bureau. I will not make a payment, until such time as they have sorted out this mess. I have not missed a single payment in 30 years. Now, they are treating me like a ******** due to not having correct procedures in place.