MC
Monita C

1 reviews | Active since Mar 2013

12 Nov 2015, 11:31

Accounts not handled properly

My ID number is *** and I want the Foschini group which include Sportscene and the like to remove my details from their system because I have not had a Sportscene account for more than five years now and this is unacceptable. I recently opened an @Home account and I closed it several weeks back of which this store also falls under TFG and I have also requested for a settlement letter from @Home. <br> I refuse for my ID number to reveal my status of having a Sportscene account because I don't have this account with you people and its been closed for years on end now, so why is it listed that I have a Sportscene account with you. It is not in the credit act that my details remain on your system inevitably because it should reflect for a period and that's that. <br> Please sort this matter out because I cant tolerate TFG as a whole because overall you are just not making having account with any of your stores pleasant.

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Replies (1)
Foschini
Foschini's reply12 Nov 2015, 11:41
Official
Hello Monirta ,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

Best regards,